Management of hotel accommodation

Ensure the success of your hotel

Invest in the proper management of your hotel with our specialized services.
We are here to help you at all levels

INTERNAL ORGANISATION & FUNCTION

Staff: Selection and Training
Organisation, Management and Supervision of Departments: reception, restaurant, bar, supplies etc.

Staff: Selection and Training

Selection of personnel based on the needs of the business.
Training of new recruits for smooth integration into the team and specific training for each job.

Organisation, Management and Supervision of Departments

Reception: ensuring excellent customer service from the moment of arrival.
Restaurant: Management of service and meal quality processes.
Bar: organizing and supervising the operation of the bar, ensuring the quality of drinks and service.
Supplies: Supply chain oversight, ordering and inventory management.

Creation of Competence Manuals

SOPs (Standard Operating Procedures): defining standard procedures for each function.
Job Descriptions:Detailed job descriptions and responsibilities.
Goal setting: setting achievable and measurable goals for each department.

Weekly Employee Evaluation

Monitoring of performance and achievement of targets by staff.
Identifying opportunities for improvement and rewarding success.

Weekly Meeting

Discussion and review of progress with supervisors and owners.
Update on current issues and planning of future actions.

Upgrade Certifications

Application and control of certifications such as ISO, HAACP, E.S.G., GREEN.
Continuous improvement and adaptation to the requirements of the standards.

Cooperation with Wellness Services

Organization and coordination with the SPA for the provision of wellness services.
Organising events, such as parties and music nights, in cooperation with other services.

Creation of Manuals of Responsibilities: SOPs, Job Descriptions and definition of objectives.
Weekly Employee Evaluation: checking the achievement of objectives.
Weekly Meeting: Supervisors and owners for information.
Upgrade certifications: ISO, HAACP, E.S.G., GREEN etc. and control of their application.
Cooperation with Wellness Services: spa, organization of parties and music events.

Sales & Online Booking Management - Offline Contracts - Website Sales

Conclusion, Management and Monitoring of Contracts:Cooperation with the most suitable tour operators for your accommodation.

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Registration in Online Platforms and Channels :OTA, Metasearch, Wholesalers (Booking, Expedia, Airbnb, Trivago, Tripadvisor, Hotelbeds etc.).

Entry of content, text, photos, benefits, policies, etc.

Website Sales Increase Practices:Increase turnover through direct sales without commissions.

Conclusion, Management and Monitoring of Contracts with tourist agencies

Cooperation through contracts with the most suitable tour operators for your accommodation, ensuring favourable terms and maximum efficiency.

Distribution of your rooms on all Online Platforms and Channels

Listing of the accommodation on leading OTA, Metasearch, and Wholesalers platforms such as Booking, Expedia, Airbnb, Trivago, Tripadvisor, Hotelbeds, etc.
Uniform presence and prices everywhere
Create engaging content with the right text, photos, benefits, and policies that attract more bookings.
Daily monitoring

Practices to Increase Sales from the Website

Enhancing direct sales through the website, increasing turnover without commissions and optimising the user experience to encourage direct booking.

ADVERTISING-PROMOTION-DIGITAL MARKETING-SOCIAL MEDIA

Social Media & Marketing: creating engaging content, posts for customer interaction, targeted campaigns, banners on Facebook, Instagram.
Email Marketing: creating a customer base, sending email offers and new products, tracking results.

Modern Website Construction

We create impressive websites by taking photos, video texts in a way that convert visitors into real bookings (conversion).

Digital Marketing(Digital marketing)

We design targetedGoogle Ads, SEO, PPC campaigns and analyze and utilize the data for their optimal performance We focus on increasing direct bookings from your website without commissions, boosting your financial turnover.

Social Media, Ads & Marketing

We create attractive content, posts that enhance the interaction with your customers as well as targeted campaigns, using photos, videos with banners on Facebook, Instagram and Google ads to increase revenue through direct bookings through your website.

email marketing

We grow your customer base by sending emails about promotions, new products and monitor performance to improve results.

REVENUE MANAGEMENT & YIELD REVENUE MANAGEMENT

Competition analysis and price adjustment

We check daily the competition, prices and offers and adjust your prices accordingly, in order to increase your sales and maximize your profit.
Our strategy is based on monitoring the competition, demand supply and your current performance and occupancy.

Use of Data and Statistics

We use all data and statistics to predict future visitor behaviour, allowing us to adjust our strategy in time to your benefit.

Optimization of Online Room Distribution

Our goal is to maximize the online distribution of your rooms to the right sales channels, always with emphasis on increasing profit but primarily direct bookings through your website and reducing dependence where possible on the local authorities and tour operators.

The HMpro Team at your disposal

Do you have a hotel unit that needs upgrading or want to create a new one?
Do not hesitate to contact us.
Our team is here to help you realize your ideas and achieve your goals.